Answers to the questions we hear most. If yours is not here, email [email protected] and a real person will get back to you — typically within 24 hours.
What are peptides?
Peptides are short chains of amino acids that are studied as signalling molecules in laboratory research — including research into tissue repair, metabolic signalling, and cellular energy pathways. Every compound we supply is intended strictly for that research context.
Are your products for human consumption?
No. All products are supplied strictly for laboratory research, analytical, or educational purposes. Nothing sold here is for human or veterinary use. See our Research Use Policy for the full terms.
What happens if my order can’t be delivered because of an incorrect address?
Please enter your shipping address carefully at checkout, including your apartment, unit, or suite number. If a package is not delivered because the address, postal code, or unit number was entered incorrectly or left incomplete, ordering a replacement is the customer’s responsibility.
Every order confirmation email shows the exact shipping address you entered and asks you to double check it before we ship. Canada Post returns or misdelivers anything it cannot match to a valid address, so it is important these details are correct. If you notice a mistake, reply to your confirmation email right away and we will update it as long as the order has not yet shipped.
Are your peptides tested for purity?
Yes. Certificates of analysis from independent laboratories are published for each compound, and every purity result on our lab results page is above 99 percent. For any question about testing, email [email protected] and we will help.
Where do your products ship from?
Everything ships from within Canada, so there is no customs step, and Canada Post delivers to every province. Our bacteriostatic water is made in British Columbia with BC water.
How fast do orders ship?
Orders placed before 3 PM PST ship the same business day. We ship Monday to Friday, so orders placed on a weekend or a holiday go out on the next business day.
How long does delivery take?
We ship every order by Canada Post Xpresspost, which typically arrives in 1 to 3 business days. You will receive a tracking link by email once your order ships — tracking may briefly show “label created” until Canada Post scans the package.
Do you offer free shipping?
Yes. Larger orders ship free. Your cart shows the current threshold and tells you when your order qualifies.
Do you ship internationally?
We currently ship within Canada only.
What payment methods do you accept?
We accept Interac e-Transfer, credit card, and Bitcoin. Interac and crypto payment instructions are provided after checkout and by email.
What if my package is lost, damaged, or incorrect?
Email [email protected] with your order number and, for damage, photographs of the packaging and contents. Errors on our side — a wrong item, a missing item, or a vial damaged in transit — are corrected by replacement at no cost to you.
My package says delivered, but I can’t find it. What should I do?
Please check your package as soon as it’s marked delivered. If it’s marked delivered but you can’t find it, let us know within 7 days at [email protected] so we can open a claim with Canada Post while it’s still possible. We can’t help with missing-package reports made more than 7 days after delivery.
Before contacting us, please check with anyone else at your address, your building’s mailroom or parcel locker, your community mailbox, and neighbours.
What is your refund policy?
All sales are final. Research materials cannot be restocked once they leave our facility, because their storage and handling can no longer be verified. An order can be cancelled at no cost any time before it ships — email us right away if you spot a mistake. Mistakes on our side are still made right — see our Refund and Returns Policy for exactly what is covered.
How should peptides be stored?
As general laboratory practice: lyophilized (powder) peptides should be kept cool, dry, and away from direct light — refrigeration is ideal. Once reconstituted, store the vial in the refrigerator and use it promptly; reconstituted material should not be frozen. Storage and handling after delivery follow your own laboratory’s protocols and are the researcher’s responsibility.
How are peptides reconstituted?
Reconstitution should be performed by qualified researchers using bacteriostatic water under sterile conditions. Our peptide calculator works out the volumes for any vial, diluent, and target amount.
Are your products legal to purchase in Canada?
Our products are supplied for research purposes, and purchasers are responsible for ensuring their work complies with the regulations that apply to them. We have written a plain-language overview in our research notes: Are peptides legal in Canada?
Do you offer bulk or wholesale pricing?
Yes. Use the Bulk Order option on any product, or reach us through the contact page, and we will put a custom quote together.
How do I contact support?
Email [email protected] any time — a real person answers, typically within 24 hours.
