Vistara Labs ships every order from within Canada by Canada Post Xpresspost. We ship to addresses in Canada only.
Dispatch Times
Orders placed before 3 PM PST ship the same business day. We ship Monday to Friday, so orders placed on a weekend or a holiday go out on the next business day.
Orders paid by Interac e-Transfer or Bitcoin are dispatched once the payment arrives.
Delivery Times
Xpresspost typically arrives in 1 to 3 business days after dispatch. Because everything ships from within Canada, there is no customs step, and Canada Post delivers to every province.
Shipping Cost
The shipping cost is shown in your cart and at checkout before you pay. Larger orders ship free: your cart shows the current free shipping threshold and tells you when your order qualifies.
Tracking
You will receive a tracking link by email once your order ships. Tracking may briefly show “label created” until Canada Post scans the package.
Check Your Address
Please enter your shipping address carefully at checkout, including any apartment, unit, or suite number. Your order confirmation email shows the exact address you entered. If you spot a mistake, reply to that email right away and we will update it as long as the order has not yet shipped.
If a parcel comes back to us because the address was wrong or incomplete, or delivery was refused, we will contact you. We can reship, but the shipping cost is charged again, as the original postage has already been spent.
Delivered but Not Received
Please check for your package as soon as it is marked delivered. If tracking shows it delivered but you cannot find it, first check with anyone else at your address, your building’s mailroom or parcel locker, your community mailbox, and neighbours.
If it still has not turned up, email [email protected] within 7 days of delivery so we can open a claim with Canada Post while it is still possible. We cannot help with missing-package reports made more than 7 days after delivery.
Damaged, Incomplete, or Incorrect Orders
Email [email protected] with your order number and photographs of the packaging and its contents. Errors on our side are corrected by replacement at no cost to you. Our Refund and Returns Policy sets out exactly what is covered.
Cancellations
An order can be cancelled at no cost any time before it ships. Once a parcel is with Canada Post it cannot be cancelled or recalled.
