All sales are final. Vistara Labs does not accept returns or issue refunds on research products.
Why Sales Are Final
These are research materials whose integrity depends on storage and handling conditions that cannot be verified once a package has left our facility. A returned vial cannot be placed back into inventory: there is no way to confirm how it was stored, what temperature it reached, whether it was reconstituted, or whether its seal remained intact.
Supplying material in that condition to another researcher would fall short of the standard every other order is held to.
If Something Is Wrong With Your Order
Sales being final does not mean mistakes go uncorrected. If an order arrives damaged, incomplete, or incorrect, contact us at [email protected] with your order number and photographs of the packaging and its contents.
Errors on our side are corrected by replacement at no cost to you. That covers:
- An item you did not order
- A missing item from a confirmed order
- A vial that arrived broken, cracked, or leaking
- A vial whose seal was compromised in transit
Replacements are shipped once the issue is confirmed. We may ask for further photographs first.
Before You Order
Because orders cannot be returned, please check the product, quantity, vial size, and shipping address before submitting.
Orders are reviewed by hand before dispatch, so if you spot a mistake straight after ordering, email [email protected]. If it has not shipped, we can usually correct it.
Cancellations
An order can be cancelled at no cost any time before it ships. Once a parcel is with the carrier it cannot be cancelled or recalled.
Undeliverable Parcels
If a parcel comes back to us because the address was wrong or incomplete, or delivery was refused, we will contact you. We can reship, but the shipping cost is charged again, as the original postage has already been spent.
